FREQUENTLY ASKED QUESTIONS

QUICK LINKS




KEYS AND LOCKS

How can I order replacement keys?

Replacement keys can be ordered through any Yakima Dealer using the part number “8872” followed by the three-digit key number (engraved on your key).

Hot tip: write your key number in your vehicle’s manual when you first get your Yakima gear – future you will thank you!

How can I find my key number (if I’ve lost my keys)?

If you’ve lost your keys and do not know your key number, drop into a Yakima Authorised Dealer that has a master key set (and take your product with you!) – they can use it to figure out which key you need. Not all stores listed on our Dealer Locator have a master key set, so we recommend calling ahead to check. Roof rack specialists that stock a wider range of Yakima products are your best bet.

If you need help locating a dealer with a master key set, get in touch and we’ll point you in the right direction.


SPARE PARTS

Where can I buy replacement spare parts?

Replacement parts can be ordered through any Authorised Yakima Dealer.

How long will it take for a Yakima Dealer to get parts in for me?

Lead times can vary depending on the part, as your dealer may need to source it for you.

We stock a large range of commonly requested parts that can be dispatched from our local warehouses, though some items may need to come from overseas.

Where can I get specific items or parts that my local Yakima Dealer doesn’t stock?

Some dealers may not be aware of the full range of parts they can order in for you through Yakima. If your local store says they can’t help, we recommend asking them to get in touch with us on your behalf – we’ll assist them in getting the right part for you.


WARRANTY AND REGISTRATION

How can I register my Yakima product? Do I need to register for warranty purposes?

You don’t need to register your Yakima product in Australia or New Zealand, and we don’t currently maintain product registration records for these regions.

Some product instructions mention online registration, but that only applies to customers in the USA. Just make sure you hang onto your receipt in case you ever need to make a warranty claim. If you're just looking to stay in the loop with Yakima news and updates, you can sign up to our email list here.

When and how can I make a warranty claim?

We're sorry to hear that you're having a problem with your product. The following page will step you through your options and our process, from checking your warranty’s duration and terms to preparing and submitting a claim:



WHERE TO PURCHASE

Can I purchase directly from you online and/or pick up parts from your Brisbane location?

We are a wholesaler, so we do not sell directly to the public and our Brisbane (Brendale) location is a corporate office. Please use our Dealer Locator to find a suitable retailer from our trusted network, many of which offer online purchasing and delivery options.


COMPANY INFORMATION

Where are your headquarters and customer service located?

With a Global Development Centre based in Lake Oswego, Oregon (USA) and regional business units across the globe including right in our backyard in Brisbane, Australia, the Yakima team brings market expertise and a global operating footprint spanning the Americas, EMEA, Oceania and APAC regions.

Our Brisbane office supports both the Australian and New Zealand markets, offering customer service, sales support, and locally tailored market insights.


PRODUCT COMPATIBILITY, CAPACITY AND SAFETY

Which roof racks will fit my vehicle?

At the top of our website, click on “Find the right racks for your vehicle” and follow the prompts to see which racks are compatible.

Is my vehicle and/or roof rack system compatible with a Yakima rooftop tent?

Before you buy a Yakima rooftop tent, it’s important to make sure it works safely with your roof racks or platform – and your vehicle. Don’t worry, we’ve made easy to check with this simple guide:



How much weight can I carry on top of my vehicle?

Before loading up, it’s important to understand how much weight your vehicle can safely carry on the roof. This depends on several factors – including vehicle roof ratings, static vs dynamic loads, fit/product load limits, and road surface. Don’t worry, we’ve made it easy to check with this simple guide:

  • How much can I carry? Load ratings explained [PDF]

When do offroad ratings or reductions apply?

All load ratings are applicable for driving on well-formed sealed roads with a smooth surface. Once you start travelling on any unpaved or poorly maintained roads, the maximum amount of weight you can carry may reduce.

For more information, refer to Load ratings explained guide [PDF].

Is my product offroad rated?

Product specifications and instructions available on our website state if the product is offroad rated or approved for offroad usage.

What vehicles are considered RV's for rear of car products?


How do I know if my vehicle and hitch receiver are compatible with Yakima hitch racks?

Grab a tape measure and follow the steps and tips at the link below to ensure the perfect fit on a hitch receiver: