WARRANTY AND DISCLAIMER

Safety Information and Support

Before using your Yakima product, it is important that you read and apply all relevant instructions and usage guidelines. This includes the instructions specific to your product as well as Yakima Australia’s Safety Instructions, Load Ratings Explained and Hitch Fitting Tips documents.

If you require advice or assistance with installing or using your product, please refer to your fitting instructions or contact your Yakima dealer. Alternatively our team is here to help.

Limited Lifetime Warranty applies to products manufactured after 1 January 2006, unless otherwise stated. 

This limited warranty covers all Yakima Australia Pty Ltd products (unless otherwise stated) and is effective for as long as the original retail purchaser owns the product. This warranty terminates when the original retail purchaser sells or otherwise transfers the product to any other person.

Subject to Yakima’s inspection of the product, Yakima will remedy defects in materials and/or workmanship by repairing or replacing, at Yakima’s option, the defective product without charge for parts or labour, subject to the limitations and exclusions described in this warranty. Yakima may elect, at its option, not to repair or replace a defective product, in which case Yakima will issue to the original retail purchaser, at Yakima’s option, either a refund equal to the purchase price paid for the product, or a credit to be used toward the purchase of new Yakima products or rack components.

You can only make claims under this guarantee if warranty services are requested and the Yakima product is presented together with the original invoice, receipt or other proof of purchase.

This warranty does not cover problems caused by normal wear and tear (including, but not limited to, scratches, dents, tears, or aesthetic oxidation of surfaces, or natural breakdown of colours and materials over extended time and use), commercial use, unlawful vehicle operation, damage resulting from improperly secured cargo, accidents, breakdown of the vehicle on which the Yakima product was installed or modifications or repairs not performed or authorised by Yakima. Damage resulting from use outside the product’s intended design, including use on unsealed roads or off-road terrain where not explicitly permitted, is not covered. In addition, this warranty does not cover problems resulting from conditions beyond Yakima’s control including, but not limited to, theft, misuse, overloading, or failure to assemble, mount or use the product in accordance with Yakima’s written instructions or guidelines included with the product or made available to the original retail purchaser.  

Yakima does not cover cost for maintenance, removal or assembly of the Yakima product, or damage caused by lightning, water, fire, force majeure, war, riots or other causes beyond Yakima’s control.

This Yakima product is not considered defective in either material or workmanship just because it requires adaptation to meet national or local technical or safety requirements that apply in a country outside of the country of sale.

This warranty does not affect the legal rights of the end user in accordance with the applicable national laws, whether against the recognised Yakima dealer resulting from the purchase contract or in any other way. Unless otherwise stated in national law, the rights of the end user are limited to those granted under this guarantee. Yakima, its group companies and its distributors (including recognised Yakima retailers) are not liable for indirect or consequential damages.

1.    Where the product is supplied to the customer for other than business purposes within the meaning of section 43 of the New Zealand Consumer Guarantees Act 1993, the provisions of that Act shall apply. It is important that anyone who fits or uses this product does so in accordance with the manufacturer's instructions.

2.     Where the product is supplied to the customer for business purposes within the meaning of section 43 of the New Zealand Consumer Guarantees Act 1993, the provisions of that Act and all other representations or terms (including any conditions or warranty expressed or implied by law, statute or otherwise) not expressly included in this leaflet are hereby expressly excluded, shall have no effect and the clauses (a) and (b) shall apply.

3.     Subject to the Additional Information (Australia), where the product is supplied and purchased in Australia, the following shall apply:

a.    THE SUPPLIER WARRANTS the product to be free from defects in materials and/or workmanship for a limited lifetime from the date of original purchase (the warranty period). Proof of purchase is required. Subject to the limitations and exclusions set out below, the Supplier hereby agrees to remedy any defects in materials or workmanship becoming apparent during the warranty period, by replacing or repairing any defective product or component (at its option) free of charge to the purchaser in respect of replacement parts or labour. Any defective product or component must be notified and, where practicable, returned at the purchaser’s expense to the Supplier immediately upon discovery of the alleged defect and no attempt made on the part of the purchaser to repair it.

b.    EXCEPTIONS, EXCLUSIONS AND LIMITATIONS TO WARRANTY. The product and/or its components must be fitted, assembled and loaded in accordance with the Supplier’s written instructions and any requirements set out in the car’s owner manual. This warranty does not cover defects, loss or damage resulting from circumstances beyond the Supplier’s control including, but not limited to, misuse, overloading, or failure to assemble and/or fit the product or component in accordance with the Supplier’s written instructions. Nor does the warranty cover defects, loss or damage resulting from accidents, unlawful use of the vehicle or defects/inconsistencies in the vehicle on which the product or component is fitted.
Liability for direct, indirect, special, punitive, incidental, exemplary, contractual or consequential damage or loss arising from defects, faulty materials or design omissions or negligence or workmanship in the product or its components is hereby expressly excluded subject to the following.
Certain Commonwealth legislation, including the Competition and Consumer Act 2010 (Cth), and other State and Territorial legislation confers upon purchaser's rights which cannot be excluded from or be restricted or modified by contract. Any conditions, guarantees and/or warranties implied by law and incapable of exclusion are deemed to be expressly incorporated herein. Nothing herein contained is intended nor shall be permitted to be inconsistent with any such conditions, guarantees and/or warranties. To the extent permitted by legislation all conditions, guarantees and/or warranties such as implied warranties which are capable of exclusion are hereby expressly excluded and negatived.

Additional Information (Australia)
This information should be read in conjunction with clauses (a) and (b).  

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty does not change or take away your rights under the Australian Consumer Law.
Your right to claim under this policy for the benefits covered is in addition to other rights and remedies you have under the law in relation to the product.

Where you become aware of defects in materials or of workmanship, and wish to make a claim under this warranty you must do the following for the warranty to be honoured by your Yakima dealer or Yakima Australia Pty Ltd, ABN 58 154 440 221 (Yakima):

1.    Make a claim as soon as practicable by contacting the Yakima dealer from whom you purchased the product, who will give you instructions on how to proceed.

2.  If you are unable to contact the Yakima dealer, or the dealer is not able to remedy the defect, you should contact Yakima as soon as practicable at:

            Call: 1800 143 548 (AU)

            Email: warranty@yakima.com.au

            Or write to Yakima at 17 Hinkler Court, Brendale QLD Australia 4500.  

3.     Upon contacting Yakima directly, you should explain as fully as possible the defect.
A Yakima representative will provide you with appropriate instructions for returning the product together with a copy of the original purchase invoice or receipt to Yakima.

4.     The costs and expenses associated with making a claim under your warranty, including the costs of complying with those instructions and of returning the product to Yakima or the Yakima dealer, will be borne by you.
Following receipt of the product and proof of purchase, Yakima or the Yakima dealer must inspect the product to determine whether the claim falls within the warranty. If:

4.1. The claim falls within the warranty, Yakima will remedy any defects in materials or workmanship becoming apparent during the warranty period, by replacing or repairing any defective product or component (at its option) free of charge to the purchaser in respect of replacement parts or labour.

4.2.    The claim does not fall within the warranty, Yakima will return the product to you at your expense.

Yakima Australia Pty Ltd. ABN 58 154 440 221
17 Hinkler Court, Brendale QLD 4500
Tel: 1800 143 548 (AU)
Email: warranty@yakima.com.au